toogoodforkids Privacy Policy
We make a commitment to protecting your privacy and promise only to use information collected about you in accordance with the Data Protection Act 1998.
What information do we collect?
- When you place an Order, we may ask you for certain information and you may submit personal data to toogoodforkids.com (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.
- This information will be kept securely in accordance with our internal security policy and may be used to:
- process your Order;
- provide you with an up to date, efficient, and reliable service;
- help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse Orders on that basis (your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
- open and run your account;
- administer prize draws;
- provide a more personal shopping experience.
- By making an Order and submitting your data you agree to this use.
- From time to time we also monitor and record telephone calls for training purposes and to improve the service to you.
- We will never collect sensitive information about you without your explicit consent.
Marketing Communications
- toogoodforkids.com will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already.
- If you have used the toogoodforkids.com web site before or have ordered products from toogoodforkids.com before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful. If you are an existing customer we will continue to keep you informed unless you tell us not to.
- If you are a new customer we will give you the choice (for example once you have placed an order) whether or not you want us, or other reputable companies to contact you about future offers, events and new Products or related activities that you may find useful.
- From time to time we may want to share data with other trustworthy and reputable companies both within and outside the European Union who we may think have interesting offers and information for you. If you no longer wish us to do this please email us here at any time.
- If you indicate to us that you would NOT like to receive information from third parties then we will not pass on your data to any other third parties but if you are an existing customer we cannot control those who presently have it.
- If you join the Mailing Preference Service your name should be removed from responsible direct mail companies lists. An application form can be filled out on-line at http://www.mpsonline.org.uk/ .
Cookies
- In Order to improve our service at toogoodforkids.com we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited us before) is recorded on your hard drive and used by us to improve the products and services available to you.
- If you do not wish for us to use cookies when you use toogoodforkids.com please adjust your Internet browser settings to not accept cookies. Your computer's help file should tell you how to do this.
Your Privacy
- If you have any questions or comments about privacy or the toogoodforkids.com privacy policy, or if you have already submitted information that you do not wish us to have, or if you think that toogoodforkids.com has cookies or data about you that you don't want us to use, or that is incorrect please contact us at the address below, by telephone (on 0845 1651151) or email here and the information will be corrected as soon as possible or removed from our database as you request.
- toogoodforkids.com has a dispute resolution mechanism. If you think we have not followed our privacy policy in some way, please email us and we can help you resolve your concern.
Customer Service Contact
-
You may resolve any issues that concern your interaction with toogoodforkids.com by:
- email or
- post at: toogoodforkids.com. Another Planet; 34 Ashley Terrace, Edinburgh EH11 1RE
- telephoning 0845 1651151 between the office hours of 10.30am and 5.30pm GMT.
We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address: toogoodforkids.com
Another Planet
34 Ashley Terrace
Edinburgh EH11 1RE
United Kingdom
You may contact us by email
You may call us at 0845 1651151
